Help & support

On the marketplace, enter your postcode, your floor and whether there is a lift on the listing. You then see the total price and book the purchase and the transport in one step. If you bought something elsewhere, book only the ride under “Transport”.

BringEasy works out the transport price from the distance, the pieces, the floors, the lift and the van; a small move and a fitted kitchen's transport by the hours they take: 45 € an hour for the driver and the van, 25 € for each further person, and 20 € for getting there; any other transport never below those hours. That is the price drivers see first. Never less; to find a driver sooner you can add a little when booking, on the marketplace and under “Transport”. The service fee comes on top: 15 % of the item and the transport, at most 99 € on the item. You see everything before you pay.

Weight, size and stairs decide how many hands it takes. With “I help carry”, the carrying is done by the driver, with the seller carrying it down and you carrying it in. If you would rather not lend a hand, choose “2 people” when you book: the driver brings someone along, paid out of the transport price.

Yes, or you name someone who receives the delivery for you. You do not need to be at the seller’s, unless you said you would come along to the pickup.

Yes. Cancelling is free until 24 hours before the planned pickup. After that a cancellation fee may apply. The rules are in section 9 of our terms.

Your booking shows the current status, and you get a notification when something changes.

The driver is liable for damage. Taking apart, assembly, connections and jobs for 2 or 3 people are done only by drivers who have shown us business liability insurance; it pays if something happens to the building. You report damage through your booking, and we reply within 48 hours. If damage to the furniture is not settled after 14 days, BringEasy may step in voluntarily: up to the purchase price, at most 200 € per delivery.

On your booking you see live where the van is, once the driver has set off. If it gets later than planned, you get a message with the new arrival time. If nobody comes, write to us.

Yes, on your booking under “Edit”. While no driver has accepted the job, the new time applies at once. If a driver has accepted, the new time becomes a question to the driver; until the answer, the old time stands. Once the driver has set off, write to us.

Report it on your booking under “Report a problem”, ideally with photos. Anything visible from outside you report by the day after delivery at the latest, anything else within fourteen days. If you report too late, your claims for loss or damage lapse.

The space in front of the door is yours to arrange. For a move in Berlin you apply for a temporary no-parking zone at your district office (Bezirksamt, Straßenverkehrsbehörde), best about two weeks ahead, or a sign service does it for you. The signs must stand at least three days before the day. Without a zone the driver parks as close as they can, which can add carrying time.

Nothing. Listing is free, and you keep the full sale price. The buyer pays the transport and the service fee.

You say so in the listing: “Do you help carry?” If you say yes, you carry the piece down with the driver. If you say no, the buyer comes along to the pickup or books “2 people”.

The buyer pays online. After the delivery we transfer the price to your bank account. You give your IBAN once under “Payouts”, with our payment service Stripe. About 5 minutes.

Have the item ready at the agreed time and let the driver in. You confirm the appointment beforehand; the buyer’s money is only reserved until a driver takes the job.

These things are not allowed. The full list is in the rules.

Say so as early as you can. While your sale shows “Cancel sale”, you can cancel there; what it costs, you see before you confirm. If you would rather have another time, write to us about it.

Online through Stripe, by card or one of the other payment methods shown when you pay. You enter your card details directly with Stripe; BringEasy does not store them.

At booking the amount is only reserved. It is taken once a driver accepts the job, for a marketplace purchase just as for a booking under “Transport”. If that does not happen, the reservation lapses and you pay nothing.

No. The price you see before paying is the amount that is taken: the item, the transport and the service fee.

If you cancel until 24 hours before the pickup, you pay nothing. For a justified complaint, such as damage, we review the case and then refund to your payment method.

Stripe holds the money until it is paid out; BringEasy never receives money in its own name. The seller gets the item price, the driver their share of the transport.

Under Profile, “Personal details”. You enter the new address and confirm it with the six-digit code we send there.

Tap “Forgot password?” when you sign in. We send you a link by e-mail to set a new one.

Under Profile, “Privacy & notifications”, “Delete account”. You confirm with a code by e-mail. While a sale or an order is still running, it can only happen afterwards. We keep invoices for ten years, because the law requires it.

Under “Privacy & notifications”, “Download my data”. We put the file together and let you know as soon as it is ready. It then waits for 7 days.

Under “Privacy & notifications”: for buying, selling and saved things, each on your phone and by e-mail. Messages about your money and a delivery under way always come.

You are at least 18 and have a class B driving licence, and a car or a van. Before your first job you show a registered trade (Gewerbe). Business liability insurance follows before your 6th job (until then, carrying only), goods-in-transit insurance at the latest 30 days after your first job or before your 6th.

Every job that fits you is on the job board, and whoever accepts first drives it. There is no score, and declining has no consequences. The rules are on the page “How drivers get jobs”.

Yes, until 12 hours before the appointment (section 9.3 of our terms). From 26 October 2026, your access may be restricted if you twice within 30 days do not turn up or cancel later than 12 hours before, unless it was not your fault (section 2.4).

You get 85 % of the transport price, and all of any tip. The money goes to your Stripe account as soon as the buyer confirms the delivery, or automatically after 24 hours.

No. You are self-employed, decide yourself when and which jobs you drive, and can also drive for others.