Help and frequently asked questions

How do I buy something with delivery?

On the marketplace, enter your floor on the listing and whether there is a lift. You then see the total price and book the purchase and the transport in one step. If you bought something elsewhere, book only the transport with “Get it delivered”.

What does the delivery cost?

When you buy on the marketplace, BringEasy suggests the transport price from the distance, the floors, the lift and the size. On the listing you can move it, between 50% and 180% of the suggestion. With “Get it delivered” you name the price yourself, between 20 € and 2.000 €, and BringEasy suggests one. The service fee comes on top. You see everything before you pay.

Do I have to help carry?

Weight, size and stairs decide how many hands it takes. With “I help carry”, the carrying is done by the driver, with the seller carrying it down and you carrying it in. If you would rather not lend a hand, choose “2 people” when you book: the driver brings someone along, paid out of the transport price.

Do I have to be at home for the delivery?

Yes, or you name someone who receives the delivery for you. You do not need to be at the seller’s, unless you said you would come along to the pickup.

Can I cancel a booking?

Yes. Cancelling is free until 24 hours before the planned pickup. After that a cancellation fee may apply. The rules are in section 9 of our terms.

Where can I see how my delivery is going?

Your booking shows the current status, and you get a notification when something changes.

What if something breaks?

The driver is liable for damage. Every driver shows us business liability insurance before their first job; it pays if something happens to the building. You report damage through your booking, and we reply within 48 hours. If damage to the furniture is not settled after 14 days, BringEasy may step in voluntarily: up to the purchase price, at most 200 € per delivery.

What does listing cost me?

Nothing. Listing is free, and you keep the full sale price. The buyer pays the transport and the service fee.

Do I have to help carry?

You say so in the listing: “Do you help carry?” If you say yes, you carry the piece down with the driver. If you say no, the buyer comes along to the pickup or books “2 people”.

When do I get my money?

After the delivery. For that you set up a payout account with Stripe once.

What do I do on the pickup day?

Have the item ready at the agreed time and let the driver in. You confirm the appointment beforehand; until then the buyer’s money is only reserved.

What am I not allowed to sell?

For example weapons, drugs, stolen or counterfeit goods and live animals. The full list is in our rules.

What do I need to drive with BringEasy?

You are at least 18 and have a class B driving licence, a car or a van, and a registered trade (Gewerbe). Before your first job you show business liability insurance, and goods-in-transit insurance at the latest 30 days later or before your 6th job.

How do I get jobs?

Every job that fits you is on the job board, and whoever accepts first drives it. There is no score, and declining has no consequences. The rules are on the page “How drivers get jobs”.

Can I cancel a job I accepted?

Yes, until 12 hours before the appointment (section 9.3 of our terms). From 26 October 2026, your access may be restricted if you twice within 30 days do not turn up or cancel later than 12 hours before, unless it was not your fault (section 2.4).

How do I get paid?

You get 85 % of the transport price, and all of any tip. The money goes to your Stripe account as soon as the buyer confirms the delivery, or automatically after 24 hours.

Am I employed by BringEasy?

No. You are self-employed, decide yourself when and which jobs you drive, and can also drive for others.

How do I pay?

Online through Stripe, by card or one of the other payment methods shown when you pay. You enter your card details directly with Stripe; BringEasy does not store them.

When is the money taken?

When you buy on the marketplace, the amount is only reserved at booking and taken once the seller confirms the appointment. If they do not confirm, the reservation lapses and you pay nothing. With “Get it delivered”, the amount is reserved at booking and taken once a driver accepts the job.

Are there hidden costs?

No. The price you see before paying is the amount that is taken: the item, the transport and the service fee.

How do I get my money back?

If you cancel until 24 hours before the pickup, you pay nothing. For a justified complaint, such as damage, we review the case and then refund to your payment method.

Who receives my money?

Stripe holds the money until it is paid out; BringEasy never receives money in its own name. The seller gets the item price, the driver their share of the transport.

Write to us through “Ask us”, by email to support@bringeasy.de or on WhatsApp, in English or German. We usually reply within 24 hours on working days.

• Prices
• How BringEasy works
• How drivers get jobs
• Rules: what is allowed
• Terms and conditions