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Find answers to common questions or contact our support team
There are two ways to request delivery:
You'll provide pickup and delivery addresses, select a time slot, and set your delivery budget.
You decide! We provide suggested prices based on:
Our system suggests fair prices, but you always have final control over what you offer. Higher offers attract providers faster!
If you encounter any issues with your delivery:
Our team will review the situation and work toward a fair resolution for all parties.
Yes, you can cancel deliveries from your dashboard:
We understand plans change! Just try to cancel as early as possible to be fair to providers who have reserved their time.
You can designate someone else to receive the delivery on your behalf. Just provide their contact information in the delivery notes. Make sure someone is available at the delivery time you selected!
Once a provider accepts your job:
No! That's the beauty of BringEasy. When a buyer purchases with delivery, the platform handles matching with providers. You just need to have the item ready at the scheduled pickup time.
Payment for your item is released after the buyer confirms successful delivery. This typically happens within 24 hours of delivery. Funds are transferred to your connected bank account via Stripe.
Currently, there are no platform fees for sellers! You receive 100% of your listed item price. Standard payment processing fees (Stripe) apply when funds are transferred.
Tips for successful listings:
For Drivers:
For Helpers:
Payments are released after the buyer confirms successful delivery (or automatically after 24 hours). You'll need to connect your Stripe account to receive payments. Funds typically arrive within 1-2 business days. Track all your earnings in the Provider Dashboard. Provider Dashboard.
Yes, but please only accept jobs you can complete. Cancellation policies:
We understand emergencies happen! Just communicate early when possible.
BringEasy uses a first-come, first-served system. When a job is posted, all verified providers in the area can see it in the Jobs Board. Click "Accept" to claim a job. Be quick - popular jobs go fast! Jobs Board.
If the item doesn't match the description, customer isn't available, or any other issue:
We'll help resolve the situation and ensure you're treated fairly.
We accept:
For buyers: Payment is charged when you confirm your order. Funds are held securely until successful delivery, then released to sellers and providers.
Refunds are processed within 5-10 business days and returned to your original payment method. Common refund scenarios:
Yes. We use Stripe for all payment processing, which is PCI-DSS Level 1 compliant (the highest level of security certification). We never store your full credit card information on our servers. All transactions are encrypted with industry-standard TLS.
Providers receive payment via Stripe Connect:
All providers go through our verification process:
After each delivery, buyers rate their experience (1-5 stars). Providers with consistently low ratings may be removed from the platform. This helps maintain quality service for everyone.
If you can't resolve an issue directly:
Our support team is here to assist you
Click the chat button below
Available 24/7
